What personal information do we collect?

We collect the following categories of personal information: Identifiers, Geolocation Data, Financial Information, Demographic Information, Audio or Visual Information, Internet or Other Electronic Network Activity Information, and Commercial Information.

How do you use my information?

We use your information to facilitate purchases, offer services, send promotional communications, improve our services, offerings, and customer relations, and administer your account. We also use it for analytics and legal and fraud prevention purposes.

Do you sell or share my information?

While we do not share consumer data in exchange for money, we sometimes disclose information in exchange for valuable consideration. We also share data for targeted advertising.

How long do you keep my information?

We retain your information for the period specified in our retention policy, unless legally required to keep it longer.

How We Use Your Information

We may use your information in the following ways:

To facilitate your purchases: we may use identifying, financial, and commercial information to process your order and payment, connect that order to your account, ship the order, provide you with technical support and assistance, and communicate with you about the purchase via phone, managed chat, chatbot, text, email, or other means

To offer services: we may use your identifying and commercial information to offer you services such as a Gift Registry, Design Services, the Trade Program, or customer service support (e.g., via email, phone, text, or chat). 

To send you promotional communications: we may use your identifying and commercial information to contact you by email, send you a push notification on your phone, or mail you our catalogs to inform you about products, services, and promotions that we think will be of interest to you (participation in our catalog mailing list is not open to users from EU locations).

To improve our services, offerings, and customer relations: we use your internet or other electronic network activity information to understand how our services are used, including how you interact with our Website and advertising, in order to make improvements to our Website; we also use commercial information and information you provide to us through feedback, surveys, suggestions, and other communication channels to provide you with a more personalized shopping experience and to improve our services, offerings, and customer relations.

In connection with your account: there are certain scenarios in which orders you place while not logged into your online account will be visible in your account order history; in particular, online orders placed as a guest, orders placed with the call center, and orders placed in store will be visible in your online account order history if an email address provided during the transaction matches the email address associated with the online account, or if you paid using a credit card that is a saved payment method in the online account.

For analytics: we use your identifying information, internet or other electronic network activity, commercial information, demographic information, and geolocation data to analyze preferences, trends, and statistics.

For legal and fraud prevention purposes: we may use your information to comply with our legal obligations, protect your rights, our rights, and others’ rights, and prevent fraud and abuse.